Frequently Asked Questions

Do I need an account to purchase something from Elite Restaurant Equipment?
No, each customer has the option to checkout as “guest” or register for an account. To register for an account, select “register” upon checkout. Registering with Elite Restaurant Equipment certainly has its benefits – you may check order history and status at any given time, as well as make the checkout process quicker for reoccurring orders.

How can I check the status of my order?
You may login to your account to view the tracking number on each order. You may also contact us at 888-886-7279 or email us at info@eliterestaurantequipment.com to see the status of any order.

Is my credit card information secure when I order from Elite Restaurant Equipment?
Yes, every transaction through www.eliterestaurantequipment.com is secured through VeraSign. It is our top priority to ensure each piece of personal information that is provided to us is kept confidential.

How can I place an order with Elite Restaurant Equipment?
You may order through our website, by phone at 888-886-7279 or by emailing us a purchase order to info@eliterestaurantequipment.com.

How long will it take for my order to arrive?
In stock items ship within 24 hours of the order being placed. All items are shipped through Fedex or UPS. Normal transit times are between 1-5 business days. For all items that are shipped via Freight or Common Carrier, please add 3-5 business days to the orders transit time.

Is everything in stock?
Most of the products are in stock at our warehouse in New York city. We will generally send out your order within 24 hours of the order being placed. Orders processed on Saturday, Sunday or national holidays will be shipped out the next business day. There may be instances that a certain item may be out of stock – in these cases you will be notified as soon as the order is placed and we will let you know when it will be back in stock or if we possibly have a comparable item ready for shipment.

Will there be sales tax on my order?
We only charge sales tax to items that are being shipped to NY, NJ, CA, TX, FL, WA, CO, GA, MA, PA, OH, and IL – unless provided with a tax exempt certificate.

What payment methods do you accept?
We accept, MasterCard, Visa, American Express and Discover as far as credit cards go. We are also able to accept PayPal, money orders, checks and wire transfers. We do not accept C.O.D.

Can I pick up my order from Elite Restaurant Equipment?
Yes, we have several warehouses throughout the continental United States were orders are available to be picked up. Please contact us at 888-886-7279 or info@eliterestaurantequipment.com to see if the item you are looking for is available for pickup around your area.

Do you ship to Canada? Internationally?
Yes, we ship to both, Canada and internationally. All Canadian shipments are already quoted on our website. Please contact us for quotes for any international shipments at 888-886-7279 or info@eliterestaurantequipment.com.

How much is shipping for my order?
Each order has an estimated shipping cost that you may view in your cart upon checkout. All orders over $249 are eligible for Free Shipping.

Where is Elite Restaurant Equipment located?
Our main facility is in New York City. The address is: 301-309 Mount Pleasant Ave, Newark NJ 07104

Where do I apply coupon codes to my order?
Upon checkout there is an option to apply “Discount Codes”, please do so at that time.

My order is time sensitive, how can I assure that I will have it by a certain date?
In that case, the best thing to do is to reach out to one of our knowledgeable reps – they may be reached at 888-886-7279 or info@eliterestaurantequipment.com.

I am on your website, and I cannot find the item that I am looking for, what should I do?
We are constantly updating our website to be your complete fulfillment center for anything related to restaurant equipment. We currently carry over 300 manufacturers. Our motto says it all – “you need it, we have it. Please contact us at 888-886-7279 or info@eliterestaurantequipment.com to let us know if there is something that you do not see on our website – so we may do our best to get it listed and get it out to you.